FAQ
  • Let's get to know each other Everything you need to know
  • Free Gifts
  • Buying
  • Usage
  • Support

Let's get to know each other Everything you need to know

SWYP is a prepaid line by etisalat by e&, ensuring the best Add-ons in the market and a wide array of incredible benefits , including an exclusive 50% discount at Vox Cinema, restaurants "Buy 1 Get 1" free deals and much more! All these unbeatable offers and cool freebies are right to your fingertips on the Swyp app- your onestop shop for everything awesome!
We'd like to be good friends with everyone, but to have the service you need to be at least 18 years old and not more than 29. If you cross 29 while you're swyp customer, you can still keep it!.
Swyp is a one-stop shop for prepaid services. You won't need to search for the best offers elsewhere; they're all in the Swyp app, making it incredibly user-friendly. Plus, when you spend AED 50 or more, you receive amazing free gifts, including a 50% Vox Cinema discount, gym discounts, and restaurant buy 1 get 1 free deals, setting Swyp apart from the competition.

Free Gifts

Oh boy where do we begin! Hmm.. to simplify it,the more you spend on swyp, the greater gifts you receive! "1. Spend AED 50 or more and get 1 free gift (e.g 50% discount on Vox cinema and gym discounts) plus access to the Smiles "Buy 1 Get 1 free""deals for a bunch of awesome restaurants and outlets in the UAE! 2. Spend AED 100 or more and get 2 free gifts (e.g 50% discount on Vox cinema and gym discounts) plus access to the Smiles "Buy 1 Get 1 free" deals for a bunch of awesome restaurants and outlets in the UAE! 3. Spend AED 150 or more and get 3 free gifts (e.g 50% discount on Vox cinema and gym discounts) plus access to the Smiles "Buy 1 Get 1 free" deals for a bunch of awesome restaurants and outlets in the UAE!
Simply when you spend AED 50 and more you are eligibile for awesome gifts! Go to 'Choose your Free Gifts' section on your Swyp App homepage to activate your favourite gifts.

Buying

Easy! If you are an existing Etisalat customer, you can simply migrate your existing number by downloading the SWYP App. If you are a new customer, You need to get a SIM. Just present your Emirates ID, register and done!
Swyp SIM is Free and you can get it from any Etisalat outlet. You can also download the Swyp App to get your Free SIM delivered at your doorstep.
The Swyp SIM is Free and assures you access to the market's top offers, starting from as low as AED 7!
Sure is! You can get up to 3 Swyp SIMs if you wish.
You can choose the number you like whether you order through the app or in a store. If you still want to keep your number, that's possible as well. We will guide you through the migration process.

Usage

The use of the app is free and there is zero impact on your consumption. Only the use of external sources (like maps) is deducted from your data balance.
Launch the app and go to your usage details page. You'll see how much you've used, how much is left and for how many days.
Of course! And you'll get a reward for that, a month free of the bundle social app package with 1GB of Snapchat+Instagram, just as soon as they activate their membership!
Etisalat's recharge card can be used to recharge swyp accounts. So just get one from the thousand outlets where it is available, launch the app, go to recharge, enter the card number and you're done. Or, you can use your credit card.
Sure! Just use the app to send a request any swyp or Etisalat number, and wait for a tip! You can also send a reminder if you've been waiting too long.
Sure, buy it as many times as you want. Each will have its own expiry date and you will be able to monitor it in the app.
First come, first expiry. The one you purchased first will be consumed first. Check in the app usage screens the detail of the consumption, to have clear picture of your usage and plan your purchases.
Yeap! Check out all the packages we have in the app along with their subscription details.

Support

We trust you will not need much support, but if you do, either on our website or the app, we are available to answer your questions on swyp and any doubt. Just go the support section. We like chatting, just like you.
You can call on 101 and they will assist you further.
Please visit an Etisalat store and ask for your swyp SIM replacement
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swyp team
Dubai
UAE
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